Every program, every tool has this one thing that causes head-scratching all over. For Adobe Analytics, one little head-scratcher has to do with the specification of “internal URLs”.
“Internal URLs?” you ask, “what on Earth are ‘internal URLs’?”
Your site has two interfaces to the rest of the Internet:
- Incoming traffic via links from other sites
- Outgoing traffic via links to other sites
An example journey on this blog might be: visitor might see article on LinkedIn, then she clicks through and lands on the blog. From here (and hopefully after reading) she then exits via a link to an article by – say – Adam Greco.
I want to track where people come from and where they go. For the tracking to be able to give me that, Adobe Analytics has to know “where my site starts and ends”, so to speak. It needs to know the URLs that I consider to be my site.
And that is what I configure as “Internal URLs”.
I know, I know.
Let me show you where to set this up. Then we’ll get to your question.
Let’s log into Adobe Analytics and go to the Admin section. Find “Admin” in the menu on the left, then “Report Suites”. Select the report suite in question.
Now hover over “Edit Settings”, move the mouse to “General” and then click on “Internal URL Filters”.You get to the following page (apologies for the huge screenshot) where you can add and modify URLs. Right, that’s one down, one to go.
You can see that the list contains the same URLs as the list in the UI. But before we get to the obvious question (“WHY?”), let me say one more thing about those “URLs” you configure in those two places.
Thing is, they’re not URLs.
Instead, they are fragments of URLs, substrings, to be exact.
Some people like to put just their brand, some are more specific. I guess it depends how popular your brand is and whether there are likely any sites that include your brand name in their URLs.
And now, finally, the answer to your question: why are we configuring the internal URLs twice?
Well, it’s because they matter in two completely separate situations.
Situation 1 — when someone comes to your site, we want to see referrers. That’s something handled completely in the back-end, on the Adobe servers during processing.
To allow the back-end to distinguish (interesting) external URLs in the referrers from (boring) internal ones, you have to tell it what those internal URLs are, and because it is for the back-end, you configure it in the UI, as we saw above.
Situation 2 — when a visitor clicks a link on one of your pages, the tracking code has to make a decision: do I track this as an Exit Link or not?
s.linkInternalFilters variable comes in.
So because there are two separate situations, there are also two places to configure them. It is rare for people to configure them differently, but I have seen the odd case where it made sense.
I hope that takes away some of the head-scratching.